pakaka Privacy Policy

1. Introduction

This Privacy Policy is issued by pakaka ("pakaka", "we", "us", "our"), the operator of the online entertainment platform at https://pakaka.app. This Policy applies to all users who access or use the pakaka platform, including registered account holders and visitors who browse without registering.

pakaka is committed to handling your personal data with care, transparency, and in compliance with applicable data protection principles. We collect only what is necessary to operate the platform, verify your identity, process payments, and comply with our legal obligations — including anti-money laundering (AML) and know-your-customer (KYC) requirements that apply to online gaming operators.

By registering for a pakaka account, making a deposit, or otherwise using the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree, please discontinue use of the platform immediately.

2. Personal Data We Collect

pakaka collects the following categories of personal data, depending on how you interact with the platform:

2.1 Identity & Registration Data

• Full legal name
• Date of birth (to verify you are 18 or older)
• Nationality and country of residence
• Username chosen at registration
• Government-issued identification document details (where KYC verification is required)

2.2 Contact Data

• Email address
• Mobile phone number
• Residential address (for KYC verification)

2.3 Financial Data

• Payment method details used for deposits and withdrawals (JazzCash mobile number, Easypaisa account, HBL/UBL/Meezan Bank/Bank Alfalah account details)
• Transaction history including deposit amounts, withdrawal amounts, dates, and methods
• PKR balance history associated with your account
• Source of funds documentation where requested

2.4 Technical & Usage Data

• IP address and approximate geolocation at time of login and transactions
• Device type, operating system, and browser
• Session duration and activity logs
• Game play history, bet records, and casino activity
• Pages visited and features used within the platform

2.5 Communications Data

• Records of support queries and our responses
• Complaint records
• Marketing preference records

3. How We Collect Your Data

pakaka collects personal data through the following means:

• Direct submission: Information you provide when registering, completing KYC verification, making a deposit or withdrawal, contacting support, or updating your profile.
• Automated collection: Technical data collected automatically when you access the platform, including IP address, device data, and session activity via server logs and analytics tools.
• Payment processors: Financial transaction data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah when you initiate deposits or withdrawals.
• Identity verification services: Where pakaka uses third-party KYC providers to verify identity documents, data is exchanged with those providers as necessary to complete verification.
• Cookies and similar technologies: Session cookies, persistent cookies, and analytics tags as described in Section 8.

4. Legal Basis for Processing

pakaka processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with AML, KYC, responsible gaming, and other regulatory obligations applicable to online gaming operators.
• Legitimate interests: Processing for fraud prevention, platform security, abuse detection, and improvement of our services — where these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, where you have explicitly opted in. You may withdraw consent at any time through your account settings.

5. How We Use Your Personal Data

pakaka uses the personal data we collect for the following purposes:

• Creating and managing your pakaka account
• Verifying your identity and age (18+ requirement) in compliance with KYC obligations
• Processing PKR deposits via JazzCash, Easypaisa, and bank transfers, and processing withdrawal requests
• Providing access to cricket betting, live casino, slots, and fishing game features
• Administering bonuses, promotions, and loyalty benefits
• Detecting and preventing fraud, money laundering, and other prohibited activities
• Complying with AML reporting obligations where applicable
• Providing customer support and responding to complaints
• Enforcing responsible gaming limits, self-exclusions, and cooling-off periods
• Sending transactional communications (deposit confirmations, withdrawal updates, security alerts)
• Sending promotional communications where you have opted in
• Improving platform functionality and user experience through analytics
• Maintaining audit logs for regulatory and dispute resolution purposes

6. Sharing Your Personal Data

pakaka does not sell your personal data to third parties. We share data only in the following circumstances and with the following categories of recipients:

• Payment service providers: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive transaction data necessary to process deposits and withdrawals. These providers have their own privacy policies governing how they handle your financial data.
• KYC and identity verification providers: Third-party services engaged to verify identity documents and screen against sanctions lists as required by AML obligations.
• Game content providers: Where game providers operate their own servers, limited technical data (such as session tokens and game event data) may be shared to deliver game content.
• Analytics providers: Aggregated and pseudonymised usage data may be shared with analytics platforms to help pakaka understand platform usage patterns.
• Law enforcement and regulatory authorities: Where pakaka is legally required to disclose data in response to a lawful request, court order, or regulatory obligation.
• Professional advisors: Legal, accounting, and audit professionals engaged by pakaka, subject to professional confidentiality obligations.

All third-party processors engaged by pakaka are required to implement appropriate technical and organisational measures to protect the personal data they handle on our behalf.

7. Payment Data & Financial Information

pakaka places particular emphasis on the security of payment-related data given the financial nature of the platform. All deposits and withdrawals are processed in Pakistani Rupees (PKR) and handled through regulated payment channels.

pakaka does not store full JazzCash PINs, Easypaisa wallet passwords, or online banking login credentials. Transaction initiation is handled by the respective payment provider's own secure interface. pakaka receives confirmation data (transaction ID, amount, timestamp, account reference) once a transaction has been authorised.

Payment account details (mobile wallet numbers, bank account numbers) are stored in encrypted form and used only for the purpose of processing your withdrawal to the same account used for your most recent deposit, in accordance with our anti-money laundering obligations.

8. Cookies & Tracking Technologies

pakaka uses cookies and similar technologies on the platform. The following categories of cookies may be in use:

• Essential cookies: Required for the platform to function — session management, authentication tokens, and security cookies. These cannot be disabled without preventing access to the platform.
• Functional cookies: Store your preferences such as language settings and responsible gaming limit values across sessions.
• Analytics cookies: Used to collect aggregated, pseudonymised data about how users navigate the platform — such as which pages are most visited and where users encounter errors. This data helps pakaka improve the platform experience.
• Marketing cookies: Used only where you have explicitly consented, to deliver relevant promotional communications. You may withdraw consent at any time through your account settings.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent the platform from functioning correctly.

9. Data Retention

pakaka retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years following each transaction date.
• Communications and support records: Retained for three (3) years following the date of the communication.
• Game activity logs: Retained for two (2) years following account closure or last activity, whichever is later.
• Self-exclusion records: Retained indefinitely to prevent re-registration during a self-exclusion period.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with pakaka's data destruction procedures.

10. Data Security

pakaka implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pakaka's servers
• Encryption of sensitive data fields at rest in our databases
• Access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security assessments and vulnerability testing
• Two-factor authentication options for account holders
• Intrusion detection and anomaly monitoring on our infrastructure

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed to be completely secure. If you have reason to believe your pakaka account has been compromised, contact support immediately.

11. Your Data Rights

Subject to applicable law and our legal obligations (including AML retention requirements), you have the following rights in relation to your personal data held by pakaka:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data where we no longer have a lawful basis for retention (subject to overriding legal obligations).
• Right to restriction: Request that we restrict processing of your data in certain circumstances.
• Right to object: Object to processing based on legitimate interests, including direct marketing.
• Right to data portability: Receive your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pakaka support through your account Help Centre. We will respond to all valid requests within a reasonable timeframe. Note that certain rights may be limited where pakaka has overriding legal obligations — for example, AML laws require us to retain transaction records regardless of an erasure request.

12. Children's Privacy

pakaka is strictly an 18+ adult platform. We do not knowingly collect personal data from individuals under the age of 18. If pakaka becomes aware that a user is under 18, the account will be suspended immediately, any balance will be returned, and all associated data will be handled in accordance with our obligations under applicable child protection and data protection law.

If you are a parent or guardian and believe your child has registered on pakaka, please contact us immediately at [email protected] (plain text — not a clickable link) so we can take appropriate action.

13. Changes to This Privacy Policy

pakaka reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Where material changes are made, we will notify registered users via email or an in-platform notification prior to the changes taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Continued use of the pakaka platform following the effective date of any revision constitutes acceptance of the updated Policy. We encourage you to review this Policy periodically.

14. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pakaka, please contact our support team through the Help Centre available within your account dashboard.

Email: [email protected] (plain text — not a clickable link)

pakaka support is available 24 hours a day, 7 days a week. When contacting us about a data-related matter, please include your registered account email and a clear description of your request to allow us to locate your records and respond efficiently.